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Dial-A-Lift

Dial-A-Lift
Long Beach Dial-A-Lift is a curb to curb, shared ride transit service exclusively for persons who are unable to use the Long Beach Transit fixed route bus system. Members must reside in and travel through the cities of Long Beach, Lakewood and Signal Hill. Long Beach Transit provides Dial-A-Lift under contract with Global Paratransit Inc. Dial-A-Lift drivers are trained in the needs of persons with disabilities, and Dial-A-Lift services are provided with vans that are ADA compliant.

Who is Eligible to Ride Dial-A-Lift?
Resident of Long Beach, Lakewood or Signal Hill, who are at least 18 years of age, permanently mobility impaired and unable to use the Long Beach bus system, are eligible to apply for membership on the Dial-A-Lift system. Persons using the service must be able to wait for a ride at a curb for up to 30 minutes. Dial-A-Lift does not provide medical support or gurney services. Applicants for DAL must first be members of Access Services, the ADA service provider. Access Services may be reached at 800-827-0829.

How to Apply for Long Beach Dial-A-Lift
Call Long Beach Transit at (526) 591-8753, Monday through Friday, 8 AM to 4:30 PM. After a short preliminary screening we may send an application or direct you to the appropriate Paratransit service or service provider. It is necessary to have a doctor complete the application before sending the application to Long Beach Transit. With the application, applicants must include a copy of their eligibility determination letter from Access Services. After receipt of a complete application, Long Beach Transit will contact the applicant for an elegibility evaluation, which will be held at Care OnsSite Clinic. If the applicant is deemed elegible they will be contact to come to Long Beach Transit for final membership process..

What Criteria are used to Determine Membership with Dial-A-Lift?
Membership is based on functional ability to use the Long Beach Transit fixed route bus system. A doctor’s statement and the Access Services eligibility letter are used to assist the evaluator to understand an applicant’s disability and limitations.

How Does Dial-A-Lift Work?
Upon meeting eligibility requirements, an applicant will receive a Dial-A-Lift photo identification swipe card that will allow them to use the Long Beach Dial-A-Lift service. Reservations may be made for next day service arrangements by calling Global Paratransit Inc., at (562) 435-0115 between the hours of 6:30 AM and 5:00 PM, seven days a week and up to 7 days in advance of the trip. DAL offers trips from 7:00 AM to 10:30 PM Sunday through Thursday and from 7:00AM to 11:30 PM Friday and Saturday. Standing orders for repeated trips may be made. However, all standing orders will be cancelled at the end of the year and must be rescheduled for the new year.

Fees and Fares
The initial membership card fee is $2.00. Lost cards are reissued for a fee of $5.00. The Dial-A-Lift fare is $2.00 each way. This may be paid by cash or by sending a check or money order to 400 W. Compton Blvd., Gardena, CA 90248, Attn: LBT-DAL to have money credited to your swipe card.

Riding with a Companion
A Dial-A-Lift member may ride with a companion if space is available at the time the reservation is made. The companion must pay the $2.00 fare each way and must be picked-up and dropped-off at the same location as the DAL member.

Vehicle Arrival Time
As long as the vehicle arrives no later than 30 minutes past the scheduled time, the ride is considered on time.

Will Call Return
One may arrange a “Will Call” return for doctor visits only.

Personal Care Attendants
For safety and other emergency needs, members registered as requiring a Personal Care Attendant (PCA) must be accompanied by their PCA while traveling on a DAL vehicle. The PCA rides free of charge, and must be at least 18 years of age, and be able to deal with medical and other potential emergencies. The PCA must have the same pick-up and drop-off location and the DAL member; when making reservations, pleases mention that a PCA will be travelling also to ensure seat availability.

Service Animals
Service animals are always welcome on DAL. Please notify the reservationist when making a reservation that a service animal will accompany the member. All other animals must be carried in a proper and approved animal travel carrier.

Compliment or Complaint
Please call (562) 591-8753 and ask for the Dial-A-Lift Administrator.